Questions about an order? Call the parts desk on 01788 555377 (Mon to Fri, 7:30am to 5pm) or email info@smplantsales.com.
Delivery
Order by 11am, Monday to Friday, and parts we have in stock are dispatched the same day. Orders placed after 11am, at the weekend or on a bank holiday are dispatched the next working day. If a part has to be ordered in, the parts desk will tell you when to expect it.
We deliver to addresses in England, Wales, Scotland and Northern Ireland. For anywhere else, or to collect from us in Rugby, call the parts desk before you order.
Delivery charges
Delivery is one charge per order, set by the largest item in your basket, and is shown at checkout before you pay. Charges are ex VAT.
| Delivery area | Most parts | Larger parts | Bulky items |
|---|---|---|---|
| England and Wales | £10 | £12.50 to £15 | £80 |
| Scotland | £25 | £25 | £25 |
| Northern Ireland | £36 | £36 | £36 |
Returns
Your rights depend on whether you are buying as a consumer or for a business.
If you are buying as a consumer
- Changing your mind. You can cancel an online order within 14 days of the day you receive the parts, without giving a reason. Tell us within that time by phone or email, then send the parts back within 14 days of telling us.
- Condition. Parts should be unused and not fitted. We may reduce the refund if a part has been handled more than was needed to check it.
- Return postage. Unless the part is faulty or we sent the wrong one, you pay the cost of sending it back.
- Refunds. We refund the price and the standard delivery charge within 14 days of receiving the parts back, or of you showing us you have sent them, whichever is sooner.
- Exceptions. Items made or adapted to your specification cannot be cancelled.
These rights come from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Faulty or wrong parts
If a part is faulty, not as described or not what you ordered, contact the parts desk. Under the Consumer Rights Act 2015 you can reject faulty goods within 30 days of delivery for a full refund. After 30 days you are entitled to a repair or replacement, and if that does not put it right, a refund or a price reduction. We pay the cost of returning faulty or wrong parts.
If you are buying for a business
Business orders are covered by our terms and conditions. If a part is faulty or not what you ordered, contact the parts desk.
How to return a part
- Contact the parts desk first on 01788 555377 or info@smplantsales.com, with your order number.
- Pack the part securely and put your order number inside the parcel.
- Send it to SM Plant Ltd, 28 Somers Road, Rugby, CV22 7DB.